Mentalist 101: Reading Clients Behaviours
Would you ever speak to your Japanese client in German? Or vice versa?
Ridiculous as it may sound, many sales executives, account managers, and even support staff act in similar manner. Quite often, they take just use one approach and communication style (their own) and apply it against a diverse set of clients and colleagues.
Employees may be blind to the fact that different individuals (including those of the same culture) may have VERY different communication styles and require different ways to communicate.
This program is designed to help sales executives, account managers, and support teams better understand the different communication styles their peers or clients possess. We teach a very powerful framework to analyse others and how staff can adopt different communication styles to maximize the sale, grow relationships, and diffuse work tensions.
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