EXCELLENT CUSTOMER SERVICE
Customer service is the of basic hall-mark of any good organization. Employees are often the front lines of the company. How they interact with their clients, during both the good and bad times, provides can be a major value-add or a significant detraction.
As more products and services enter the market, some of the biggest value and premiumization is in the post-service. Firms that position themselves as partners, rather then “vendors”, will command that premium.
This workshop is ideal for professionals who work with clients often. Not only do they include customer service managers and sales individuals, but also support staff like IT professionals, HR staff, account managers and project managers.
If your organization needs to up-its game or wishes to sharpen its skills in providing excellent customer service this workshop is for them.